What is DSL?
PhilCom DSL (Digital Subscriber Line) is a service that offers a faster Internet connection than a standard dial-up connection. DSL technology uses existing 2-wire copper telephone wiring to deliver high-speed data services to homes and businesses.
DSL uses the existing phone line and in most cases does not require an additional phone line. This gives "always-on" Internet access and does not tie up the phone line. No more busy signals, no more dropped connections, no more waiting for someone in the household to get off the phone. DSL offers users a choice of speeds ranging from 160 Kbps to 2 Mbps. This is 2x to 50x times faster than a standard 56Kbps dial-up modem.

Today PhilCom DSL is for the first time putting high-speed Internet access within the reach of the home, small and medium-size businesses. PhilCom DSL takes existing voice cables that connect customer premises to the phone company's Central Office (CO) and turns them into a high-speed digital link.

DSL BENEFITS
- Faster & Reliable than Dial-up

-Bursting Speed up to 2Mbps

-Unlimited Surfing & Downloading with no extra charges

-Recieve & Make Calls while Surfing the Net

-Worry no more of missing important telephone calls

-Guaranteed PROMPT service delivery from high-skilled & local based technicians

What are the steps to take when ordering PhilCom DSL?
1. Check the availability of PhilCom DSL at your location by calling Customer Service 188 or e-mail us @ dsl-sales@philcom.ph.
2. Pre-qualification of existing PhilCom telephone line
3. Get and fill-up application forms from PhilCom Business Office.
4. Check availability of telephone line if it requires you to have a separate line.
5. Get your date of installation and make sure that someone is going to be at the installation site at the time because they will have to load cards and software onto the computer(s).
6. Ethernet port on Local Area Network interface with PhilCom DSL modem
"Ethernet Card to interface with PhilCom DSL modem”
" One (1) meter UTP cross-link cable with RJ5 at both ends”.
7. Customer shall be responsible in configuring their local area network/hardware, software and internet settings.
8. After installation, be sure to have the installer show you how to use the service and make sure everything works and that you understand how to work everything before they leave before you sign the acceptance.

What can I do with PhilCom DSL?
The PhilCom DSL connection is a dedicated link. Unlike ISDN and analogue modem connections, the PhilCom DSL connection is up 24 hours a day. This gives you some additional options like running servers.

Can I network with PhilCom DSL?
Yes. You can share your PhilCom DSL among computers within a small network using a proxy server. The server software and hardware should be capable of IP masking and Firewall and includes an Ethernet hub (10Base-T or 10/100Base-T).

Can I run my own servers?
Yes, you can run your own DNS, mail, or web servers.

Can PhilCom DSL subscribers still use their telephone if they have PhilCom DSL?
Yes, PhilCom DSL subscribers can still use their existing phone line for voice communications while they use DSL service for Internet access or data communications simultaneously. Traditional analog voice band modems use the same frequency band, 0-4 kilohertz (kHz), as telephone service, preventing concurrent voice and data use. Because the new PhilCom DSL modems operate at frequencies above the voice channel from 100 Khz to 1.1 Megahertz (MHz), Plain Old Telephone Service (POTS) and DSL data service can operate concurrently. By using the same telephone line, there's no need to get a new telephone number to use your DSL service. Moreover, PhilCom DSL modems are designed so that your normal telephone service will operate even if the DSL modem is unplugged or otherwise disabled.

Can I convert an existing line to PhilCom DSL or do I need a new telephone line?
In many cases you can convert an existing telephone line to a DSL line. In this case the POTS phone number and billing would remain the same and any existing special services on the line would also remain unchanged (like call-waiting, message center, etc.). In some case, a new line has to be installed because of load coils or other DSL-unfriendly devices.

How much do i have to pay to have a PhilCom DSL Connection?

One time Installation Charge of Php 1,000.00.

note: rates may change without prior notice.

How am I billed?
DSL service is billed per month, for a fixed price, and for unlimited usage. In other words, whether you use it for email once a day, or you use it constantly, your bill is always the same. Your telephone calls will be billed as-is ,on a per call basis. Both details will show in a single bill.

Are there applications that do not work well over DSL?
Yes. Some types of two-way video conferencing and other sustainable high-bandwidth transfers do not work well on DSL outside of local loop because the flow of data from these applications is packet-based. But within PhilCom DSL network, video conferencing will work.

What limitations or restrictions are there for DSL?
The DSL end-user must be located within the DSL range, subject to evaluation, of a DSL-equipped serving or central office in order for DSL to operate effectively. This distance will vary depending on the specific type and condition of the telephone line.

Why is distance important with DSL?
Your phone lines terminate at PhilCom's Central Office. This distance, (the length of the line between your location and PhilCom Business Office), is a very important factor to determine whether or not you can get DSL, and at what speed. Distance limit for speeds can vary widely from company to company.

What hardware do I need to use DSL?
To use DSL you need a DSL modem and a Network Interface Card (NIC). You also need a POTS splitter in order to use POTS service since PhilCom's DSL is "voice and internet" capable.

Can I use different DSL hardware?
We recommend that you use the PhilCom DSL equipment since other brands might be incompatible with PhilCom's DSLAM equipment.

Can I do the installation of the equipment myself instead of PhilCom?
No. Since the equipment are leased to the client, PhilCom will have to guarantee the safe installation of the units.

What is the type of DSL used by PhilCom?
PhilCom DSL uses the Rate Adaptive DSL or RADSL. RADSL is an ADSL technology in which software is able to determine the rate at which signals can be transmitted on a given customer phone line and adjust the delivery rate accordingly.

What's the catch?
The problem with DSL is that it's new, it's not available in all areas. You may or may not be able to get DSL service. The best thing to do is to call PhilCom Sales to check if you can get DSL. If not, we may be able to give you an estimate of when it will be available. You can reach us by dialing on your PhilCom phone Customer Service 188 or e-mail us @ dsl-sales@philcom.ph.

What do I do if my DSL line goes down?
PhilCom DSL has a 24x7 Helpdesk to assist clients. We also have an escalation procedure to answer technical problems.